Shipping & Handling
How do I order?
Orders are placed online or by phone.. Please contact Brian 1.800.447.0568
What payment methods do we accept?
We accept credit cards and Paypal. Your credit card information is only given to a secure website.
When do we ship?
All orders are processed daily and shipped on Monday. Any orders submitted after noon on Monday will be shipped the following Monday. Please give ample notice when placing orders during the Holiday Seasons.
What company is used for shipments and how long does it take to arrive?
We ship via FedEx. The products should arrive in one to seven days. Shipping times are not guaranteed by freight companies during the weeks with holidays. Chappell Hill sausage is not responsible for wrong information given. Monies will not be refunded. Freight companies do not warranty perishable products. To receive a tracking # please see TrackingUpdates@fedex.com.
FedEx Overnight orders must be received by Noon(Central Time) on Thursdays for same week shipping.
FedEx 2nd Day orders must be received by Noon(Central Time) on Wednesdays for same week shipping.
FedEx Ground orders must be received by Noon(Central Time) on Mondays for same week shipping.
What should I do when the package arrives?
Immediately remove contents from container and place in freezer or refrigeration. When the package arrives there may be some dry ice remaining in the cooler. DO NOT touch the ice. To dispose of dry ice, place in a well ventilated container and take it outside where small children and pets cannot reach it. Simply let it sublimate away!
What is the cost of Freight?
Freight cost depends on the weight of the package and the address of the recipient. Once you start placing an order you will be able to view the different shipment options with their shipping costs.
Do we have a handling charge?
We have a handling charge of $25.90 or less, depending on the items being shipped
If you are only ordering dry goods the handling charge will be $5.95.
What is the minimum order?
There is no minimum order.
Dry Ice:
Dry ice is extremely cold (-109.3°F or -78.5°C). At this temperature it sublimates from the solid state into the gaseous state or undergoes deposition from gas to solid. Contact with dry ice can result in frostbite and cold burns. Avoid allowing contact between dry ice and the skin, eyes, or mouth. Use insulated gloves when handling. Do not eat or swallow dry ice. Do not seal dry ice in glass or other closed containers, since the pressure buildup may result in breakage or bursting.
